Hide In The Downs

Privacy Policy Last updated: September 2026

At Hide In The Downs, we respect your privacy and are committed to protecting your personal information. We collect information you provide when you make a booking, contact us or use our website. This may include your name, email address, telephone number, booking details, payment information and any information you choose to provide about your stay. We use your information to process and manage bookings, arrange payments, provide arrival and stay information, respond to enquiries, provide customer service, manage our accommodation and comply with legal, accounting and regulatory requirements. Our website and booking system are provided using Smoobu, which may process your personal information on our behalf. We may also share relevant information with booking platforms such as Airbnb, payment providers, cleaning or maintenance providers and other trusted service providers where necessary to provide your booking or operate our business. We do not sell your personal information. We keep your information only for as long as reasonably necessary for the purposes for which it was collected, including any period required for legal, accounting or tax purposes. We take reasonable steps to keep your information secure. Our website may use cookies or similar technologies to help it function and, where applicable, understand how visitors use the website. Non-essential cookies will be used in accordance with applicable requirements. You may have rights to access, correct, delete or restrict the use of your personal information, and to object to certain processing. For questions or requests regarding your personal information, please contact:

Hide In The Downs [EMAIL ADDRESS] [BUSINESS ADDRESS] You can also contact the Information Commissioner's Office (ICO) if you have concerns about how your personal information has been handled.